Utility Call Center

Keystone Utility Systems boasts a fully staffed, in-house Call Center designed to support your utility project with unparalleled efficiency. Our integrated customer and technician database system ensures seamless work order management and appointment scheduling, making utility operations smooth and efficient.

Our dedication to your project extends beyond phone support. We offer custom work orders and comprehensive data tracking to maintain the highest standards of production and customer interaction. Additionally, we coordinate mailers and door tags to ensure thorough communication.

The KUS Call Center interfaces with technicians in real time via handheld tablets and smartphones. Whether utilizing your devices or ours, we can develop a tailored workflow and work-order management system to meet your project’s specific needs. Furthermore, we offer our utility call center as a standalone service, allowing you to handle installations with your own team if preferred.

Utility Call Center Services Include:

• Custom-built data system for setting appointments
• 24-hour live answering service (Even after hours or on a holiday, you can speak to a live person in the USA)
• After-hours call routing for emergency situations. We will directly contact the nearest help for any emergency situation.
• Direct contact with technicians for up-to-the-minute data
• Customized mailers, door tags, and call scripts that fit your project needs
• Adaptive appointment times to help with customer satisfaction
• Direct office-to-customer interaction for quick response to inquiries

To reach our call center, please email Office@KeystoneUtilities.com